At 9sl, privacy is not just a written policy — it is a genuine responsibility. Learn how we collect, use and protect your personal information to the highest security standards.
We invest in the latest security technology and uphold strict privacy policies to ensure every member's personal data remains protected at all times.
All data transmitted between your device and 9sl servers is protected with 256-bit SSL encryption — the same standard used by leading Malaysian banking institutions.
9sl operates in compliance with Malaysia's Personal Data Protection Act (PDPA). All data collection and processing activities comply with applicable legal requirements.
9sl has never and will never sell, rent or disclose members' personal data to third parties for marketing purposes without your explicit consent.
Your data is stored in data centres protected by multiple layers of physical and digital access controls. Security audits are conducted periodically by independent experts.
As a 9sl member, you have the full right to access, correct, or request deletion of your personal data at any time through the provided channels.
We clearly inform you about the types of data collected, the purpose of its use, and how long it is retained. There is no hidden data collection on the 9sl platform.
This Privacy Policy outlines 9sl's commitment to protecting your personal information. By using the 9sl platform, you agree to the data collection and processing practices described in this document.
9sl takes member privacy very seriously. This Privacy Policy ("Policy") describes how 9sl ("We", "Platform") collect, use, store and protect your personal information ("Data") when you use the website, mobile app and all services provided under the 9sl brand.
This document was prepared to meet the requirements of Malaysia Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We are committed to ensuring your personal data is handled responsibly, transparently, and securely at all times.
If you have any questions or concerns about how we handle your personal data, please contact our Data Privacy Officer (DPO) team through the channels stated at the end of this document.
9sl collects various types of data depending on how you interact with our platform. The following are the main categories of data we may collect:
| Data Category | Example | Mandatory / Optional |
|---|---|---|
| Identity | Name, IC number, date of birth | Mandatory (KYC) |
| Contact | Email, phone number | Mandatory |
| Financial | Bank account number, transaction records | Mandatory (Payment) |
| Technical | IP address, device type | Automatic |
| Behavioural | Game history and preferences | Automatic |
The personal data we collect is used exclusively for the following purposes and nothing beyond that:
You may withdraw consent to receive marketing communications at any time by contacting our support team. This withdrawal does not affect data processing required for account management and transactions.
9sl does not sell your personal data to any third party. However, in the course of operating the platform, we may share your data with the following categories of third parties under strict confidentiality agreements:
We work with service providers that support 9sl operations, including payment processors (FPX, DuitNow, eWallet), cloud service providers, and identity verification companies. All third parties are required to process data only under our instructions and are bound by strict data protection agreements.
9sl will disclose personal data to competent authorities when required by law, court order or valid legal process. This includes anti-money laundering agencies and relevant enforcement bodies.
If data needs to be transferred outside Malaysia, we ensure the recipient country or organisation provides adequate data protection, or that the transfer is safeguarded by appropriate contractual protections.
9sl does not share your personal data with third-party advertisers or data brokers for marketing purposes. Any marketing communications you receive from 9sl are based solely on data we manage ourselves.
We implement comprehensive technical and organisational measures to protect your personal data from unauthorised access, loss, damage, or accidental disclosure.
In the event of a data breach affecting your rights, 9sl is committed to notifying you and the relevant authorities within the timeframe required by applicable law.
The 9sl platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. Below are the types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Session login, security, and core platform functionality | Session / 30 days |
| Preference Cookies | Saving your language settings and display preferences | 1 year |
| Analytical Cookies | Understanding how members use the platform for improvement purposes | 90 days |
| Security Cookies | Detecting suspicious activity and preventing fraud | Session |
You can manage cookie settings through your web browser. Please note that disabling essential cookies may affect platform functionality. We do not use third-party advertising cookies to track your activity outside the 9sl platform.
As a data subject under Malaysia's PDPA, you have the following rights regarding the personal data we hold:
You have the right to request a copy of the personal data we hold about you at any time.
You may request correction of inaccurate or incomplete data in our records.
You may request deletion of personal data subject to legal retention obligations.
You may object to the processing of your personal data for direct marketing purposes.
You may request your data in a structured, machine-readable format.
You may request that we restrict the processing of your data under certain circumstances.
To exercise any of the above rights, please contact our Data Privacy Officer team. We will respond to your request within 30 working days. Please note that some requests may not be fully fulfilled if they conflict with our legal obligations.
9sl retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy or as required by law. The following are our data retention period guidelines:
Once the retention period expires, data will be securely deleted or fully anonymised in accordance with our internal procedures. Anonymised data is no longer linked to your identity and may be retained for statistical purposes.
9sl reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or new platform features. Any material changes will be communicated to you via:
We encourage you to review this Privacy Policy periodically. The "Updated" date at the top of this document indicates when the last changes were made. Continued use of the 9sl platform after changes are communicated will be considered your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding how 9sl handles your personal data, or wish to exercise your rights as a data subject, please contact our Data Privacy Officer (DPO):
You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) if you believe your privacy rights have been violated. However, we encourage you to contact us first so that we can resolve any issues directly.
This document was last updated in January 2026. Previous versions are no longer applicable.
Join over 500,000 members who trust 9sl for a safe, fair and responsible online entertainment experience. Your data is protected by industry-standard security technology.